Frequently Asked Questions

Product registration is our exclusive
customer protection program, ensuring you receive superior and longer-term
after-sales service compared to other sales channels like Amazon.

By registering your product, you gain
extended benefits for free! Your return & refund window will be extended to
90 days, and you'll receive an extended 24-month warranty.

We strongly encourage you to register your
product after purchase so we can provide you with the best possible support!

If you're not satisfied with your purchase,
the fastest way to request a refund is by contacting us via email. Let us know
the issue you’re facing, and we’ll get back to you within 24 hours with the
most efficient solution.

You can submit your product details through
our Warranty page. Our technical team will reach out to you within 24 hours.

To initiate a return, please contact us at
support@alltotive.com. If your return request is approved, we will provide
detailed instructions on how and where to send your package. Please note that
we cannot accept returns without a prior request. For more details, please
contact us or refer to our Return Policy.